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Our Policies

In today’s online shopping market, we believe transparency should be the highest regarded customer value. That’s why we’ve clearly outlined all of our store policies below. Feel free to reach out with questions.

Store Policies: Store Policies

Terms & Conditions - IGrow Store

TERMS OF SERVICE AGREEMENT

LAST REVISION: 26 January 2022

PLEASE READ THIS TERMS OF SERVICE AGREEMENT CAREFULLY. BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.

This Terms of Service Agreement (the "Agreement") governs your use of this website, www.igrowstore.com (the "Website"), Igrow Innovative Solutions LLP ("Business Name") offer of products for purchase on this Website, or your purchase of products available on this Website. This Agreement includes, and incorporates by this reference, the policies and guidelines referenced below. Igrow Innovative Solutions LLP reserves the right to change or revise the terms and conditions of this Agreement at any time by posting any changes or a revised Agreement on this Website.

Igrow Innovative Solutions LLP will alert you that changes or revisions have been made by indicating on the top of this Agreement the date it was last revised. The changed or revised Agreement will be effective immediately after it is posted on this Website. Your use of the Website following the posting any such changes or of a revised Agreement will constitute your acceptance of any such changes or revisions. Igrow Innovative Solutions LLP encourages you to review this Agreement whenever you visit the Website to make sure that you understand the terms and conditions governing use of the Website. This Agreement does not alter in any way the terms or conditions of any other written agreement you may have with Igrow Innovative Solutions LLP for other products or services. If you do not agree to this Agreement (including any referenced policies or guidelines), please immediately terminate your use of the Website. If you would like to print this Agreement, please click the print button on your browser toolbar.

I. PRODUCTS Terms of Offer. This Website offers for sale certain products (the "Products"). By placing an order for Products through this Website, you agree to the terms set forth in this Agreement. Customer Solicitation: Unless you notify our third party call center reps or direct Igrow Innovative Solutions LLP sales reps, while they are calling you, of your desire to opt out from further direct company communications and solicitations, you are agreeing to continue to receive further emails and call solicitations and its designated in house or third party call team(s). Opt Out Procedure: We provide 3 easy ways to opt out of from future solicitations. 1. You may use the opt out link found in any email solicitation that you may receive. 2. You may also choose to opt out, via sending your email address to: support@igrowstore.com. 3. You may send a written remove request to Igrow Innovative Solutions LLP

Igrow Innovative Solutions LLP has proprietary rights and trade secrets in the Products. You may not copy, reproduce, resell or redistribute any Product manufactured and/or distributed by Igrow Innovative Solutions LLP. Igrow Innovative Solutions LLP also has rights to all trademarks and trade dress and specific layouts of this webpage, including calls to action, text placement, images and other information.

GST. If you purchase any Products, you will be responsible for paying any applicable GST.

II. WEBSITE Content; Intellectual Property; Third Party Links. In addition to making Products available, this Website also offers information and marketing materials. This Website also offers information, both directly and through indirect links to third-party websites, about our products. Igrow Innovative Solutions LLP does not always create the information offered on this Website; instead the information is often gathered from other sources such as their vendors. To the extent that Igrow Innovative Solutions LLP does create the content on this Website, such content is protected by intellectual property laws of India, foreign nations, and international bodies. Unauthorised use of the material may violate copyright, trademark, and/or other laws. You acknowledge that your use of the content on this Website is for personal, non-commercial use. Any links to third party websites are provided solely as a convenience to you. Igrow Innovative Solutions LLP does not endorse the contents on any such third-party websites. Igrow Innovative Solutions LLP is not responsible for the content of or any damage that may result from your access to or reliance on these third-party websites. If you link to third-party websites, you do so at your own risk.

Use of Website: Igrow Innovative Solutions LLP is not responsible for any damages resulting from use of this website by anyone. You will not use the Website for illegal purposes. You will (1) abide by all applicable local, state, national, and international laws and regulations in your use of the Website (including laws regarding intellectual property), (2) not interfere with or disrupt the use and enjoyment of the Website by other users, (3) not resell material on the Website, (4) not engage, directly or indirectly, in transmission of "spam", chain letters, junk mail or any other type of unsolicited communication, and (5) not defame, harass, abuse, or disrupt other users of the Website License. By using this Website, you are granted a limited, non-exclusive, non-transferable right to use the content and materials on the Website in connection with your normal, non-commercial, use of the Website. You may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from Igrow Innovative Solutions LLP or the applicable third party (if third party content is at issue).

Posting. By posting, storing, or transmitting any content on the Website, you hereby grant Igrow Innovative Solutions LLP a perpetual, worldwide, non-exclusive, royalty-free, assignable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and assign such content in any form, in all media now known or hereinafter created, anywhere in the world. Igrow Innovative Solutions LLP does not have the ability to control the nature of the user-generated content offered through the Website. You are solely responsible for your interactions with other users of the Website and any content you post. Igrow Innovative Solutions LLP is not liable for any damage or harm resulting from any posts by or interactions between users. Igrow Innovative Solutions LLP reserves the right, but has no obligation, to monitor interactions between and among users of the Website and to remove any content Igrow Innovative Solutions LLP deems objectionable.

III. DISCLAIMER OF WARRANTIES: Your use of this website and/or products are at your sole risk. The website and products are offered on an "as is" and "as available" basis.

Igrow Innovative Solutions LLP expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement with respect to the products or website content, or any reliance upon or use of the website content or products. ("products" include trial products.) Without limiting the generality of the foregoing, Igrow Innovative Solutions LLP makes no warranty: that the information provided on this website is accurate, reliable, complete, or timely. That the links to third-party websites are to information that is accurate, reliable, complete, or timely. No advice or information, whether oral or written, obtained by you from this website will create any warranty not expressly stated herein. As to the results that may be obtained from the use of the products or that defects in products will be corrected. Regarding any products purchased or obtained through the website. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

IV. LIMITATION OF LIABILITY: Entire liability, and your exclusive remedy, in law, in equity, or otherwise, with respect to the website content and products and/or for any breach of this agreement is solely limited to the amount you paid, less shipping and handling, for products purchased via the website.

Igrow Innovative Solutions LLP will not be liable for any direct, indirect, incidental, special or consequential damages in connection with this agreement or the products in any manner, including liabilities resulting from (1) the use or the inability to use the website content or products; (2) the cost of procuring substitute products or content; (3) any products purchased or obtained or transactions entered into through the website; or (4) any lost profits you allege. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages so some of the above limitations may not apply to you.

V. INDEMNIFICATION: You will release, indemnify, defend and hold harmless Igrow Innovative Solutions LLP, and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys' fees and expenses, of third parties relating to or arising out of (1) this Agreement or the breach of your warranties, representations and obligations under this Agreement; (2) the Website content or your use of the Website content; (3) the Products or your use of the Products (including Trial Products); (4) any intellectual property or other proprietary right of any person or entity; (5) your violation of any provision of this Agreement; or (6) any information or data you supplied to Igrow Innovative Solutions LLP. When Igrow Innovative Solutions LLP is threatened with suit or sued by a third party, Igrow Innovative Solutions LLP may seek written assurances from you concerning your promise to indemnify Igrow Innovative Solutions LLP; your failure to provide such assurances may be considered by Igrow Innovative Solutions LLP to be a material breach of this Agreement. Igrow Innovative Solutions LLP will have the right to participate in any defence by you of a third party claim related to your use of any of the Website content or Products, with counsel of Igrow Innovative Solutions LLP choice at its expense. Igrow Innovative Solutions LLP will reasonably cooperate in any defence by you of a third-party claim at your request and expense.

VI. PRIVACY: Igrow Innovative Solutions LLP believes strongly in protecting user privacy and providing you with notice of use of data. Please refer to Igrow Innovative Solutions LLP privacy policy, incorporated by reference herein, that is posted on the Website.

VI. AGREEMENT TO BE BOUND By using this Website or ordering Products, you acknowledge that you have read and agree to be bound by this Agreement and all terms and conditions on this Website.

VIII. GENERAL Force Majeure. Igrow Innovative Solutions LLP will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, or boycott.


Cessation of Operation. Igrow Innovative Solutions LLP may at any time, in its sole discretion and without advance notice to you, cease operation of the Website and distribution of the Products.

 

Entire Agreement. This Agreement comprises the entire agreement between you and Igrow Innovative Solutions LLP and supersedes any prior agreements pertaining to the subject matter contained herein. Effect of Waiver. The failure of Igrow Innovative Solutions LLP to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect. Governing Law; Jurisdiction. This Website originates from Chennai, Tamil Nadu, India. This Agreement will be governed by the laws of the State of Tamil Nadu without regard to its conflict of law principles to the contrary. Neither you nor Igrow Innovative Solutions LLP will commence or prosecute any suit, proceeding or claim to enforce the provisions of this Agreement, to recover damages for breach of or default of this Agreement, or otherwise arising under or by reason of this Agreement, other than in courts located in State of Tamil Nadu. By using this Website or ordering Products, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of this Agreement. You hereby waive any right to trial by jury arising out of this Agreement and any related documents. Statute of Limitation. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Website or Products or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.


Waiver of Class Action Rights. By entering into this agreement, you hereby irrevocably waive any right you may have to join claims with those of other in the form of a class action or similar procedural device. Any claims arising out of, relating to, or connection with this agreement must be asserted individually.


Termination. Igrow Innovative Solutions LLP reserves the right to terminate your access to the Website if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this Agreement. Following termination, you will not be permitted to use the Website and Igrow Innovative Solutions LLP may, in its sole discretion and without advance notice to you, cancel any outstanding orders for Products. If your access to the Website is terminated, Igrow Innovative Solutions LLP reserves the right to exercise whatever means it deems necessary to prevent unauthorised access of the Website. This Agreement will survive indefinitely unless and until Igrow Innovative Solutions LLP chooses, in its sole discretion and without advance to you, to terminate it.


Domestic Use. Igrow Innovative Solutions LLP makes no representation that the Website or Products are appropriate or available for use in locations outside India. Users who access the Website from outside India do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws.


Assignment. You may not assign your rights and obligations under this Agreement to anyone. Igrow Innovative Solutions LLP may assign its rights and obligations under this Agreement in its sole discretion and without advance notice to you.

BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.

Store Policies: Warranty Disclaimer

Our Privacy Policy

All About Information Security

This Privacy Policy of www.igrowstore.com recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on https://www.igrowstore.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

www.igrowstore.com is a property of Igrow Innovative Solutions LLP, an Indian Company registered as LLP  having its registered office at Old No 84, New No 152, Jani Jahan Khan Road, Royapettah, Chennai, Tamil Nadu 600 014.

Information we collect

Contact information. We might collect your name, email, mobile number, phone number, street, city, state, pin code, country and IP address.

Payment and billing information. We might collect your billing name, billing address and payment method when you buy a product. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partners.

Information you post. We collect information you post in a public space on our website or on a third party social media site belonging to igrowstore.com

Demographic information. We may collect demographic information about you, products you like, events you intend to participate in, products you buy, or any other information provided by you during the use of our website. We might collect this as a part of a survey also.

Other information. If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running. We collect information in different ways. We collect information directly from you. We collect information directly from you when you register for an event or buy tickets. We also collect information if you post a comment on our websites or ask us a question through phone or email. We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website. We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third ­party social media site will give us certain information about you. This could include your name and email address.

Use of your personal information that We use to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes. We use information to respond to your requests or questions. We might use your information to confirm your registration for an event or contest. We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences. We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties. We use information for security purposes. We may use information to protect our company, our customers, or our websites. We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third party offers or products we think you might find interesting. Or, for example, if you buy a product from us we'll enroll you in our newsletter. We use information to send you transaction communications. We might send you emails or SMS about your account or a product purchase. We use information as otherwise permitted by law.

Sharing of information with third­ parties. We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transaction message processors. Some vendors may be located outside of India. We may share information with the partner organisation. We may share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The partners and other parties may use the information we give them as described in their privacy policies. We will share information with our business partners. This includes a third party who provide a product or service. Our partners use the information we give them as described in their privacy policies. We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud. We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction. We may share your information for reasons not described in this policy. We will tell you before we do this.

Email Opt­Out You can opt out of receiving our marketing emails.To stop receiving our promotional emails, please email support@igrowstore.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transaction messages through email and SMS about your purchases.

Third party sites If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

If you have any questions about this Policy or other privacy concerns, you can also email us at support@igrowstore.com

Updates to this policy This Privacy Policy was last updated on 26.01.2022.

From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Jurisdiction If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

Store Policies: Privacy Policy

Shipping and Delivery Policy

What You Need to Know

DELIVERY:

Our website is dedicated to bringing you the best products in the most efficient way possible. To make sure that our customers are served well and on time, we have employed one of the best courier services that endeavors to make all deliveries happen quickly and correctly. However, there are a few things that you, as our valued customer, need to know about our Shipping Policy.



  • We ship all over India.

  • If the delivery is not made, or the customer is not available at the delivery address, the courier company will hold the product for 3 days and will then return it back to Igrow Innovative Solutions LLP office.

  • It is the customer’s responsibility to mention any specific delivery instructions (i.e., 'if out, leave with neighbour' or 'round back of house' etc) in the special instructions box while placing the order. If there are no instructions, then in case of a failed delivery, any additional charges incurred will have to be paid for by the customer.

  • Instructions need to be given if the customer wants the goods to be left at the address without a signature. This should only be done if the customer is sure that the package/ goods will remain safe as neither Igrow Innovative Solutions LLP nor the courier company will accept liability for the loss of goods in this case.

  • Once the order has been processed, and the package has been dispatched to the courier company, any request by the customer to change the delivery address will incur an additional charge.




PROCESSING TIME FOR DELIVERY:

All our prepaid orders are shipped within 3 business days. For COD orders, our Customer Service team will call you first to confirm the order amount and rectify any issues with the address, and the COD order shall be dispatched within 2 business days after order confirmation. 



CANCELLATION:

To cancel an order, please send us a written request (email shall suffice) within 1 day of placing the order to support@igrowstore.com. Once the order is dispatched, no cancellation requests will be entertained. We also reserve the right to cancel any order.




FAULTY / DAMAGED GOODS:

At Igrow Innovative Solutions LLP, we believe that any item purchased, should be of top quality and fit for its intended purpose. This is why we are committed to supplying only the best quality products to our customers. However, the customer’s rights, in case of a faulty product, depending on the nature of the fault and on the time period for which the customer has had the goods. We assure you that if any problem arises, we aim to resolve the issue as soon as possible and within a reasonable time. We are always striving to make sure that all the information available on www.igrowstore.com at any given time is completely accurate. However, we cannot guarantee that it will be fault-free. We make no representations about the suitability of a particular purpose of any of the products available on this website.

Store Policies: Shipping Policy

Our Return Policy

RETURNS / CANCELLATIONS

Thanks for shopping at www.igrowstore.com

We appreciate the fact that you like to buy our products.
We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product. As with any shopping experience, there are terms and conditions that apply to transactions at www.igrowstore.com

The main thing to remember is that by placing an order or making a purchase at www.igrowstore.com, you agree to the terms set forth as below.

__________________________________________

ON WHAT BASIS CAN I RETURN THE PRODUCT ?

PRODUCT CAN BE RETURNED IF ONE OF THE BELOW CONDITIONS IS SATISFIED

  • Product is Damaged - during transit

  • Product is Defective - during manufacturing process

  • Product is Not as described on the website

PLEASE NOTE:

  • Orders cannot be cancelled, once they are shipped.

  • Return process will be initiated once we receive the goods.

  • Return valid only for customers in India.

  • Please ensure that the product is unused, not damaged and all the tags and bar codes, invoice slips are intact at the time of return. Further, the damaged/defective Products must be returned in the original condition they were received in with all the accompanying accessories.

HOW DO I RETURN AN ITEM?

  • STEP 1

If you have found a damaged product – You may email us the details along with image/video at support@igrowstore.com within 7 days after you have received the product. You can also raise your return request by reaching out our Whats App number +91 94980 63040

  • STEP 2

Please put the Product in its original packaging and seal it well and send it across. Please ensure that the product is unused, not damaged and all the tags and bar codes, invoice slips are intact at the time of return.

  • STEP 3

Once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is in acceptable condition, as dispatched from our warehouse, we will initiate the return. On the other hand, if the Product is not as per the aforementioned conditions, then the returned Product will not be accepted and would be returned back to the customer.

CAN I GET A REFUND?

  • We will replace your product. We will also refund the shipping charges (if applicable) when you return the product. Refund of return shipping charges will be limited to Rs 100.

IN CASE YOU DO NOT WANT TO REPLACE THE PRODUCT, THE AMOUNT SHALL THEN BE REFUNDED AS YOU PAID FOR THE PRODUCT. IF THE PAYMENT WAS MADE BY CREDIT CARD, DEBIT CARD OR NET BANKING, WE WILL REFUND THE MONEY TO YOUR CREDIT CARD, DEBIT CARD OR NET BANKING ACCOUNT RESPECTIVELY*. TBD

Once you request the cancellation of item(s) in your order, it will take us a up to 7-10 Business Days to initiate a refund. You will be notified of the same by email. 

WHEN ARE RETURNS NOT POSSIBLE?

There are certain scenarios where it is difficult for us to support returns:

  • Return request is made outside the specified time frame

  • Product is damaged because of customer use or Product is not in the same condition as you received it

  • Defective products which are covered under the manufacturer’s warranty. Please refer the issue with the concerned manufacturer.

  • Any consumable item which has been used or installed

  • Products with tampered or missing serial numbers

  • Anything missing from the package you’ve received including price tags, labels, original packing and accessories.

Igrow Innovative Solutions LLP reserves the rights to make adjustments to the return policy.

Store Policies: Return Policy
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